Are Indian clients warming up to legal process outsourcers?

Although several legal process outsourcers (LPOs) have delivery centres in India, few look to sell their services to Indian clients.

But if the experience of Mind Merchants – a small legal technology company that provides legal services and legal solutions – is anything to go by, Indian companies may be ready to begin using the services of such legal services providers. “GCs of companies in India – be it home-grown companies or international companies – have begun to consider outsourcing as they see it as an effective tool to reduce their workload and be more cost effective,” says Vishnu Dutta, COO and CTO of Mind Merchants, adding that while earlier they could speak only to a department head or a team leader, now they can talk directly to general counsel.

“Since the past three or four years we haven’t had to print brochures, which is something we used to do a lot of before.”

Mind Merchants, which has clients both inside and outside India, has its headquarters in Jaipur in Rajasthan, a delivery centre in Gurgaon and an office in Singapore. It has 60 people who provide operational support.

Yet, most LPOs remain wary of being accused of the unauthorized practice of law. The Advocates Act, 1961, provides that only advocates can practise law. This, combined with India’s ban on foreign law firms operating in India, has made LPOs – most of which are incorporated outside India – wary of selling their services in India.

This too could change when foreign law firms are allowed into India.

Source: Vantage Asia - India Busniess Law Journal


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